Contra Costa County Library launching Front Door Service June 15

Beginning Monday, June 15, the Library will offer Front Door Service at 23 community libraries. The service allows patrons to pick-up books, DVDs and audiobooks placed on hold through the Library’s website at ccclib.org.

Those patrons with holds on the shelf from early March, before the Health Order began, will have the opportunity to make appointments first. This will help clear the thousands of holds currently on library shelves and make room for new holds. Those patrons will be contacted with instructions explaining how to make an appointment to pick up their materials. The library encourages appointments (not required). Those coming to the library without appointments may experience a wait.

You can place new holds beginning on Thursday, June 18, and appointments will be open to any patron who wishes to pick up available holds. The library will notify patrons when their holds are ready. The patron will make an appointment at the appropriate location and schedule a pick-up time. Once at the library location, the patron will call or text the number on the sign at the front of the building. Staff will confirm the library card number and collect the items. Materials will be placed in a bag with the patron’s name on it and put on a table at the front door. The process is safe and contactless.

A step forward toward reopening

“We are eager to reconnect with library users and take this important step toward reopening,” said County Librarian Melinda Cervantes. “Staff will take every precaution to provide visitors with a safe, library experience.”

Front Door Service is available during regularly scheduled hours at 23 locations. See the full list of locations and hours here. All libraries will be closed on Sundays. Front Door Service will not be available at the Pinole, Pleasant Hill or Prewett locations until further notice.

For the safety of our patrons and staff, Library items will be quarantined for a minimum of 72 hours in between each use. Staff will wash their hands frequently, wear masks and observe social distancing protocols. Patrons approaching the front door should also wear a mask and observe social distancing guidelines. Place all returns in the book drop.

Visit ccclib.org for more information about how to use Front Door Service.

For questions about library services, contact staff via Chat, Monday – Friday from 10 a.m. to 5 p.m. or text questions to (925) 290-7627.